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Elektron-Users Elektron Forum Elektron Gear Re:Elektron Warranty Service/Repair (1 viewing)
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TOPIC: Re:Elektron Warranty Service/Repair
#234404
Artsutanov
King Koopa
Posts: 237
Elektron Warranty Service/Repair 11 Years, 8 Months ago
Because of the faulty headphone output issue, i'm thinking of sending my OT in for a warranty service/repair. Perhaps i'm being paranoid but i'm worried that the unit will be returned to me in a worse state than i sent it. Has anyone had additonal issues after Elektron serviced your gear?

Thanks!
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#234405
tIB
Boo
Posts: 160
Listen
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Re:Elektron Warranty Service/Repair 11 Years, 8 Months ago
Why would it be worse? Send it home, it will be fine.
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#234407
Artsutanov
King Koopa
Posts: 237
Re:Elektron Warranty Service/Repair 11 Years, 8 Months ago
I just don't like the idea of it being opened up & poke around for no other reason than it was faulty when i bought it. I've never sent any equipment in for service. I imagine getting my OT back & hearing things rattling around inside, case not put back properly, screws loose, crossfader too stiff or too loose. Yes i'm well paranoid ; )
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#234409
Tarekith
Admin
Posts: 3802
InnerPortalStudio.com - Specializing in mastering and mixdowns of electronic music.
Re:Elektron Warranty Service/Repair 11 Years, 8 Months ago
Yes, that is paranoid. Don't worry about it so much, it will get fixed
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#234411
Artsutanov
King Koopa
Posts: 237
Re:Elektron Warranty Service/Repair 11 Years, 8 Months ago
I know it'll get fix i just don't want it coming back with other issues. But yes i will send it in. Thank you! ; )
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#234426
sovietpop
King Koopa
Posts: 252
0
Re:Elektron Warranty Service/Repair 11 Years, 8 Months ago
I've sent my Octatrack for repair (there was a problem with 2 knobs).
I am from Canada and i had to send my Octa to the US.
It took a total of 2 weeks (including sending the Octatrack to the US)
All i can say is Elektron customer support is really good !

At first i was worried too but everything went fine.
I would suggest to get it fixed asap.

good luck
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#234432
Signifier
Goomba
Posts: 29
Re:Elektron Warranty Service/Repair 11 Years, 8 Months ago
I just told them my PSU was faulty and they sent a new one straight away.
Good CS in my opinion!
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#234475
Artsutanov
King Koopa
Posts: 237
Re:Elektron Warranty Service/Repair 11 Years, 7 Months ago
EDIT: Getting the supplier to send it back for free - So not paying the £116 shipping + Insurance.

Ouch!!!

Thanks again chaps!
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